BWI: Integra Ranks World No.2 in the Black Book of Outsourcing’s 2009

Press release from Business Wire India
Source: Integra Software Services
Tuesday, February 16, 2010 04:07 PM IST (10:37 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Education & training, Information technology; Technology
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Integra Ranks World No.2 in the Black Book of Outsourcing's 2009
Ranks Highest for "customization, Reliability and Deployment"

Pakkamudiyanpet, Pondicherry, India, Tuesday, February 16, 2010 -- (Business Wire India) -- Integra Software Services Pvt. Ltd., (Integra) one of the leading Publishing BPO services companies, in the world, providing end-to-end content management and content transformation services, has announced that it ranks No. 2 in the The Black Book of Outsourcing's 2009 "Print and Publishing Business Process Outsourcing Vendor Rankings" report. The Black Book is the most comprehensive book on outsourcing and is regarded as the prime source of essential outsourcing information and practice. It is a yearly production and a standardized survey created by the Brown- Wilson Group and the Black Book Research.

The 2009 'Print and Publishing Outsourcing' rankings is based on the Black Book of Outsourcing annual survey which investigated 550 contracts held by 1880 of the top spending global BPO organizations. Over 600 C-level publishing outsourcing service buyers were surveyed on 18 key performance indicators (KPIs) for operational and client service performance. Integra ranked 2nd overall and ranked highest for "customization, reliability and deployment".

"Integra has earned the distinction of being one of the most customer-respected Publishing BPO companies in the world," said Doug Brown, co-author of The Black Book of Outsourcing. He also said "Integra has earned a place among the top two honors in the Publishing industry due to its ability to deploy consistently across the full spectrum of criteria that clients look for in their BPO provider. In addition, Integra was overwhelmingly praised by clients in two major user sectors of Publishing BPO: 1. Outsourced Editorial services 2. BPO support solutions/ Content & Database services."

Speaking on the prestigious ranking, Sriram Subramanya, Founder, Chairman & CEO, Integra said, "The Black Book of Outsourcing independently confirms that Integra consistently delivers exceptional operational and client service performance even during the tough economic conditions of 2009 and verifies our status as a "highly recommended vendor" in publishing outsourcing world today".

Integra is ranked No.2 in the globe in the recent Customer Satisfaction Survey among the Publishing BPO Service Providers. This ranking is significant since it places Integra as a "Highly recommended Vendor" globally.

About Integra Software Services

Founded in 1994, Integra is one of the largest content processing companies with operations in India and the United States. It provides end-to-end publishing services to major publishers and publishing groups across the globe catering to segments such as STM, Academic, Higher Education, School, Trade etc. With presence across North America, Europe and Asia-Pacific it is currently positioned amongst the top 6 publishing services companies in India. Integra has a strong team of 1200+ highly qualified professionals with diverse skill sets delivering top notch value to their customers which are reflected in its long standing relationships with the Top 10 global publishers.

For more details visit, www.integra-india.com

About The Black Book of Outsourcing

Blackbook of outsourcing is a globally-recognized and esteemed research organization focusing on the Outsourcing and offshorings', through unbiased user polling and surveys. This annual survey which was based on interviews with 600 senior global publishing professionals, looked at 18 qualitative KPI's (Key Performance Indicators) like Innovation, Client relationships and cultural fit, Reliability, viability, scalability, Training etc among others and factored in investigations of over 550 contracts held by 1888 of the top BPO spending organizations globally.


CONTACT DETAILS
Mr. V. Ravindran, Integra Software Services, +91 9840852727, ravindran.viswanathan@integra-india.com
Zamira Tasneem, 20:20 MEDIA, +91 9790908177, zamira@2020india.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, EDUCATION, IT, TECHNOLOGY

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