BWI: COPC Launches 7 New Certifications, QAI Continues to be Exclusive Implementation Partner in India

Press release from Business Wire India
Source: QAI India Limited
Friday, May 08, 2009 02:37 PM IST (09:07 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Education & training, Information technology; Technology
Release no: 19895
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COPC Launches 7 New Certifications, QAI Continues to be Exclusive Implementation Partner in India


New Delhi, Delhi, India, Friday, May 08, 2009 -- (Business Wire India) -- COPC, the world's leading Business Excellence certification in the contact center industry worldwide, has recently launched 7 new certifications in association with QAI, their exclusive implementation partner in India, Sri Lanka and Bangladesh. Starting April 2009 companies have the flexibility of going for certification for specific processes like hiring, training & skills verification, transaction monitoring, forecasting, staffing, scheduling and metrics Management.

COPC, the de-facto standard for BPOs and Customer Contact Centers worldwide has gained immense popularity in India. Nine out of top 10 Indian BPO companies (as per Data Quest's rankings) have implemented COPC in India. Over 35 organizations, with over 45 entities have been certified and many more are in the process of the same.

COPC has now introduced certifications that will address the huge request of the industry. CSPs need not go for a comprehensive COPC certification. And yet, this allows them to get certified by specific process level certifications. This also helps channel efforts to a few, high impact processes and has a faster ROI.

Mr. Navyug Mohnot, CEO, QAI said "Indian outsourcing Industry is growing despite the recession, specially the domestic market. The smaller companies are growing stronger. Since the deployment of the new certifications is likely to be quicker, its great for expanding from a single entity to widespread use of the standard. It suits the CSPs who want to try out COPC standard or CSPs who want to find a specific problem or who want to split certification into multiple projects or large multi-location CSP who want to drive consistent processes throughout their organizations."

About QAI:

QAI is a leading global consulting and workforce development organization addressing 'Operational Excellence' in IT, BPO and Knowledge intensive service organizations.

QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI Global Institute, the Competency Development division of QAI, focuses on creating international Education and Training products and services to address the Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.

QAI is currently servicing over 200 clients in 30 countries and our regional bases are located in US, India, UK, China, Singapore, Malaysia and Canada.


CONTACT DETAILS
Pooja Bhalla, QAI India Limited, +91 9811155798, pooja.bhalla@qaiglobal.com
Somit Biswas, Adfactors, +91 9873723210, somit.biswas@adfactorspr.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, EDUCATION, IT, TECHNOLOGY

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