Source: Business Wire
Wednesday, February 18, 2009 10:20 AM IST (04:50 AM GMT)
Editors: General: Consumer interest; Business: Accounting & management consultancy services, Advertising, PR & marketing, Business services, Information technology, Telecommunications; Technology
Release no: 19274
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(BW)(OH-CONVERGYS-CORPORATION)(CVG)Convergys Wins National Award from the Quality Council of India
Cincinnati, United States and New Delhi, Delhi, India, Wednesday, February 18, 2009 -- (Business Wire India) --
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has received the D. L. Shah National Award for the Economics of Quality from Quality Council of India (QCI). Convergys received the national award in the service sector category, which includes the healthcare, hospitality, travel, IT and ITeS industries, and was the only service sector company to receive the award. Sukant Srivastava, Country Manager and Managing Director for Convergys in India, accepted the prestigious award on behalf of the company during QCI's Fourth National Quality Conclave, held in New Delhi.
The Government of India, in association with Indian industry, formed the QCI in 1997 to establish and operate the country's national accreditation structure. Named after the late, renowned industrialist and philanthropist D. L. Shah, who promoted a world-class quality culture in India, the award acknowledges companies that apply quality initiatives resulting in service improvements.
Convergys' winning entry detailed how its customer management teams in Bangalore and Gurgaon worked together to significantly improve customer satisfaction scores for a large telecommunications client, resulting in reduced outsourcing costs for the client and increased productivity for Convergys.
"Quality has always been the touchstone for the services Convergys provides from India to our clients and their customers worldwide," said Sukant Srivastava, Vice President and Country Manager for Convergys in India. "It is a high honor to have been recognized by the QCI for our efforts to provide the quality customer management solutions that demonstrably improve the relationships our clients have with their customers."
With 30 years of customer support experience, Convergys partners with clients to improve operational effectiveness, increase customer satisfaction, and accelerate revenue growth to create a sustainable competitive advantage in the marketplace for its clients. Our global delivery model enables us to provide support - on-shore, off-shore or near-shore; whether in a contact center or home agent model. We provide our clients with state of the art infrastructure and self-service automation technology to not only increase customer satisfaction but reduce costs.
Editor's Note
Photos of Sukant Srivastava receiving the QCI award and Convergys' Quality Team with the QCI award are available upon request.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
CONTACT DETAILS
CONTACTS :
Convergys Corporation
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
KEYWORDS
CONSUMER, CONSULTANCY SERVICES, MARKETING, BUSINESS SERVICES, IT, TELECOMMUNICATIONS, TECHNOLOGY
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