BWI: Wipro Named a Challenger by Independent Research Firm in Magic Quadrant Reports for Help Desk Outsourcing and Desktop Outsourcing, North America

Press release from Business Wire India
Source: WIPRO
Thursday, March 12, 2009 06:25 PM IST (12:55 PM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Information technology; Technology
Release no: 19448
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Wipro Named a Challenger by Independent Research Firm in Magic Quadrant Reports for Help Desk Outsourcing and Desktop Outsourcing, North America
Evaluation based on Completeness of Vision and Ability to Execute

Bangalore, Karnataka, India, Thursday, March 12, 2009 -- (Business Wire India) -- Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that it was named a challenger in the 1) Magic Quadrant for Help Desk Outsourcing, North America and the 2) Magic Quadrant for Desktop Outsourcing Services, North America in the recently published market assessment reports by Gartner Inc. (March 2009)

Gartner included 23 providers in the study on help desk outsourcing and 17 providers in the desktop outsourcing services study.

"We believe the positioning in the reports act as a measure of our strength to provide help desk and desktop outsourcing services in the North American market. Our services, backed by ITIL (IT Infrastructure library) methodology and a focus on quality excellence provide best-in-class benefits to our North American clients," said G. K. Prasanna, Sr. Vice President, Technology Infrastructure Services, Wipro Technologies.

Wipro's Technology Infrastructure Services (TIS) division is a leader in pioneering and promoting global remote infrastructure services and has the widest coverage of infrastructure management services, including those for end-user computing, voice, data & convergence infrastructure, enterprise computing, data center services and security infrastructure.

Wipro's Help Desk provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support.

Wipro has state-of-the-art facilities in six locations in India, along with multiple point presence in various geographic locations such as Romania, China, Malaysia, Philippines, Brazil, Poland and Mexico, enhanced with robust telecom network, capable of carrying both voice and data to ensure smooth delivery across the globe.With consistent investments and growth initiatives coupled with deployment expertise in Six Sigma and other global quality initiatives, Wipro is a pioneer in setting industry standards for delivery and enhancing customer experience.

1) Magic Quadrant for Help Desk Outsourcing, North America; Publication Date: 4 March 2009; Authors: Richard T. Matlus, William Maurer

2) Magic Quadrant for Desktop Outsourcing Services, North America; Publication Date: 3 March 2009; Authors: Richard T. Matlus, William Maurer, Lilian Dutra

About the Magic Quadrant

The Magic Quadrants are copyrighted 2009by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Wipro

Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development, and maintenance services to corporations globally.

In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India, offering system integration, network integration, software solutions and IT services.

Wipro also has a profitable presence in niche market segments of consumer products and lighting. In the Asia-Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADS' are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our websites at www.wipro.com and www.wiprocorporate.com.

Forward-looking and Cautionary Statements

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

Media Contacts:

Wipro Technologies

India:

Radhika Mahadevan
Wipro Technologies
+91 9945042603
radhika.mahadevan@wipro.com

Purvika Anand
Gutenberg Communications
+91 9901134441
purvika@gutenbergpr.com

US:

Lavanya DJ
Gutenberg Communications
+ (212).239.8740
lavanya@gutenbergpr.com

Eric Belove
Wipro Technologies
+ 1 (732).216.6242
eric.belove@wipro.com

UK:

Rahul Kadavakolu
Wipro Technologies
+44 792 020 5496
rahul.kadavakolu@wipro.com

Shalini Siromani
Gutenberg Communications
+44.79.6066.3200
shalini@gutenbergpr.com



KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, IT, TECHNOLOGY, 507685.BO

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