BWI: Audi Introduces 24x7 Road Side Assistance Program “Audi Top Assist” for India

Press release from Business Wire India
Source: Audi
Wednesday, January 21, 2009 06:19 PM IST (12:49 PM GMT)
Editors: General: Consumer interest; Business: Automotives, Retailers; Technology; Automotive
Release no: 19026
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Audi Introduces 24x7 Road Side Assistance Program "Audi Top Assist" for India


Mumbai, Maharashtra, India, Wednesday, January 21, 2009 -- (Business Wire India) -- -- Audi Top Assist will be available on 95% of main routes in India

-- Two toll-free emergency numbers accessible 24x7, year-round

-- Without additional costs for Audi owners under warranty and Audi vehicles of 2007

Audi, the German luxury car manufacturer, today announced the Audi Top Assist program which will provide emergency road side assistance services across 95% of the main routes in India round-the-clock. The emergency service will be available for all Audi customers with vehicles under warranty period without additional costs beginning today with the introduction of the service program. Audi cars of the year 2007 will also be included with extra two years of Audi Top Assist service free of costs to ensure a pleasurable and uninterrupted journey virtually anywhere in India.

Audi Top Road Side Assistance programme includes two dedicated toll free numbers that Audi owners can call 24x7, 365 days a year. Service personnel on a motorcycle will be at first at the site for assistance. Furthermore, in case the car needs more attention, a towing vehicle with a specially designed towing platform will be sent from the nearest service provider.

Commenting on the program, Managing Director of Audi India, Benoit Tiers said: "Our philosophy of Vorsprung durch Technik is not just about advanced technology, it is about the pursuit of perfection in whatever we do, which leads us to break away from the ordinary. Introduction of Audi Top Assist is a promise made to our customers insuring uninterrupted journey in an Audi. The roadside assistance program has a dedicated, in-house team of service experts who ensure that the world-class luxury and service standards that Audi customers are accustomed to will be available to them almost anywhere across India without any obstacles."

The main features of Audi Top Assist are:

-- Two dedicated toll-free numbers
-- 95% coverage of India with over 600 service providers
-- 24 hours, 7 days a week, 365 days a year service
-- Dispatch of motorcycle riders, a taxi and a towing truck at site
-- Taxi of upper-class standards free of cost for up to 48 hours
-- Travel and accommodation facilities in case of immobilisation for more than 24 hours
-- On site repairs, delivery of fuel, delivery of spare keys
-- Custody, transportation, storage and safekeeping of vehicle
-- Transport of vehicle to destination or habitual residence
-- Transportation of luggage and personal effects
-- Transmission of urgent messages to family and friends
-- Usage of specially designed towing platform
-- Assistance available right from date of purchase for two years free of costs
-- In future after the two years period: additional Audi Top Assist service two years contract for purchase

These facilities can be availed right from the date of purchase of the entire Audi model range comprising the Audi A4, Audi A6, Audi A8, Audi Q7, Audi TT and Audi R8 available in India, at present in twelve dealerships across the country: in Delhi, Gurgaon, Chandigarh, Mumbai, Pune, Bangalore, Hyderabad, Ahmedabad, Ludhiana, Chennai, Kochi and Kolkata.

AUDI AG

AUDI AG develops and produces luxury cars and sold worldwide a total of 1,003,000 cars in 2008 and thus achieved its thirteenth consecutive record year. Audi produces vehicles in Ingolstadt and Neckarsulm (Germany), Györ (Hungary), Changchun (China) and Brussels (Belgium). Aurangabad in India saw the start of local production of the Audi A6 at the end of 2007 and of the Audi A4 in early October 2008. The company is active in more than 100 markets worldwide. AUDI AG's wholly owned subsidiaries include Automobili Lamborghini Holding S.p.A. in Sant'Agata Bolognese (Italy) and quattro GmbH in Neckarsulm. Audi currently employs around 57,000 people worldwide, including 45,000 in Germany. The brand with the four rings invests more than ?2 billion each year in order to sustain the company's technological lead embodied in its "Vorsprung durch Technik" slogan. Audi plans to significantly increase the number of models in its portfolio by 2015 to 40. The Audi brand celebrates its 100th birthday in 2009. The company was founded by August Horch in Zwickau on July 16, 1909; he named it Audi after the Latin translation of his surname ("hark!").

Authorized Dealer Showrooms:

Audi Ahmedabad - Rudra-Path, S.G. Road, Ahmedabad
Audi Bangalore - Survey No. 6/1, Beratana Agrahara, 15th KM, Hosur Main Road
Audi Chandigarh - Plot No. 171, Industrial Area, Phase I
Audi Delhi - F 85, Okhla Industrial Area, Phase I
Audi Gurgaon - Orchid Centre, Sector - 54, Golf Course Road
Audi Hyderabad - 8-2-684/A, Road No.12, Banjara Hills
Audi Mumbai - 81, Dr. Annie Besant Road
Audi Pune - Pro1 Business Centre, Plot No. 395 + 396, Senapati Bapat Road, Shivajinagar

Authorized Dealer Sales Office:

Audi Chennai
Audi Kochi
Audi Kolkata
Audi Ludhiana

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Audi A8
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Audi A8.jpg


CONTACT DETAILS
Bettina Bernhardt, General Manager, Audi India, +91 (022) 20547210, bettina.bernhardt@audi.de
Gaurav Sinha, Manager, Audi India, +91 (124) 4711813, gaurav.sinha@audi.in
Abhinav Srivastava, Comma Consulting, +91 (022) 40562500, +91 9892323750, abhinav.srivastava@comma.in
Pratip Biswas, Comma Consulting, +91 (022) 40562500, +91 9987022573, pbiswas@comma.in

KEYWORDS
CONSUMER, AUTOMOTIVE, RETAIL, TECHNOLOGY, AUTOMOTIVE

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